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FREQUENTLY ASKED QUESTIONS
- The terms of the Return and Exchange Policy are subject to the laws of the Ministry of Commerce and Industry for Consumer Protection in the State of Kuwait.
- Based on the decisions of the Ministry of Commerce and Industry for commercial stores and sales centers to protect consumers in the State of Kuwait, the exchange and return of goods are allowed within 14 days from the date of purchase as indicated on the invoice.
- Perfumes and incense are exempted from this law; the exchange and return period for them is one day, provided that the option for return is indicated on the purchase invoice. In all cases, the item must be in its original condition and unused.
- Consumable products such as cosmetics and skincare products, as well as all types of soap, should be accompanied by the original sales invoice for return and exchange. They must be in their original condition and unused. If the products are used, the packaging is incomplete, or the products are damaged or scratched, the Return and Exchange Policy will not be applicable.
Terms that the customer needs to know when ordering from our website:
- Shipping prices outside Kuwait vary depending on the quantity of the order, length, width, and height.
- All products in the company are shipped by air, not by sea, to preserve them.
- Shipments by air to GCC countries arrive within 7 business days, while European countries take 14 business days, and the UK, USA, and China take up to 30 business days.